- » Faq
1. What is Apartum about?
Apartum is the first vacation rental comparison site. Find your perfect holiday home anywhere in the world and don’t waste any more time searching for the best deals — we will do it for you! Just focus on what is more important: enjoying your trip.
Can I find hotels at Apartum?
We believe that staying in a holiday apartment is the best way to get the most out of your trip. That's why we specialize in vacation rentals and don’t offer traditional hotels at Apartum.
Why should I use Apartum instead of searching directly on the agency's website?
Did you know that the same apartment could cost you less depending on where you book it? That is why Apartum is here! We search and compare millions of holiday homes selected according to your criteria and show you the offers from all the websites where it is listed.
How do you know that the vacation rental appears on more than one website?
Our formula (secret, of course!) tells us when a vacation rental is listed on multiple websites, like Airbnb, TripAdvisor or Booking.com, and if there is a difference in the price. Forget about spending hours on the Internet searching for the best deals — Apartum will take care of it!
How much does Apartum charge its users?
Our service is 100% free.
Does Apartum show the final price?
The rates of the vacation rentals listed on Apartum are shown per night. This is the final price, which is always up to date and based on real-time availability. Please note that some of our partners may charge additional booking fees which should be confirmed on their respective websites.
Is there a chance that a vacation rental listed on Apartum is not available?
Once you have chosen the destination and the dates of your trip, we will only show you available properties that can be booked instantly.
2. How does it work?
We try to keep things as simple as possible. Life’s hard enough!
How can I find a vacation rental?
Choose your destination, the dates of your trip and the number of guests. Then refine your search using the available filters. You can also use our real-time map if you prefer searching by location.
What kind of properties can I book through Apartum?
We offer millions of properties to choose from: villas and apartments by the beach, family friendly homes, mountain chalets or luxury penthouses in New York. Just name it!
Can I travel with my dog?
We know how much you love animals. We do too. But not all property owners allow pets. Use the “Pets” filter to see pet-friendly homes in your favorite destination.
Do I need to choose the dates of my trip?
In order to show you which holiday apartments are available we need to know the exact dates of your trip. A piece of advice: if you want to get the best deal, don’t wait too long!
I just found my holiday home… why are you sending me to another website?
Don’t worry, it’s all under control. When you find your dream property we always redirect you to our partner’s website where you can complete the booking.
How can I contact you?
We would love to hear from you! If you have any doubts, comments or suggestions please send us an email to firstname.lastname@example.org or drop us a line on Facebook or Twitter. Messenger pigeons are available on request.
What if I need assistance during my stay?
For any issues related to your vacation rental you should contact the partner's website where you booked it directly. We don't offer customer support but our partners are always there to help you.
Do you offer customer support in my language?
At Apartum we are working hard to provide the best service to our users. Our website is already available in 7 languages, but at the moment we don’t provide telephone assistance.
Something is not working…!
We wish this would never happen. But if it does we would appreciate your feedback. Please write to us at email@example.com.
3. I own a holiday home. How can I offer it on Apartum?
Find the best options on how to list your own property at:
4. Let’s talk business!
Would you like to partner with Apartum or buy advertising space? Are you an agency? We are constantly expanding our portfolio of vacation rentals and are always happy to discuss new business opportunities.
Please get in touch with our Marketing department: firstname.lastname@example.org